Musings

Just a couple of thoughts for you...

• Why is it that when you phone a twenty something in a call centre virtually every question they answer is prefaced with "basically" and "obviously"? I asked a question- it was neither basic nor obvious to me.
• When I take my car in for a service the entire row of people who check in cars (about 5 of them) ALWAYS say "What WAS your name?" instead of what IS your name. Its hasnt changed since I walked into the garage.
• Why do hotels bang on about great service, but never take the time or effort to find out if you would like to be called Sir, Mr whoever, or even your first name. The default setting is usually Sir .. and I dont want to be called sir.
• Would it be possible for certain companies to look at how their advertisements represent their staff - smiling, helpful, cheery, proactive and always able to cope - compare them with the vast majority of their real staff - sullen, unhelpful, unhappy, hiding to avoid customers and desperately not wanting to be there - and either re-make their ads, or really crack this customer service thing?
• Why do managers in supermarkets stand around in groups of seven, all pretending to work, their hourly paid staff working flat out, when in fact even a cursory glance shows they are just having a gas?

I just wonder, you understand. No need, if you or your business is represented above, to do anything about it...